For more than a dozen years, Chuck Roetman has been called to accident, fire and crime scenes as a member of the Kent County Sheriff's Department's victim services unit.
He also has gone to the homes of countless individuals around the county, often to deliver the worst news of their lives. He offers a hug, a shoulder to cry on, words of comfort and encouragement. He calls it having “a passion for compassion.”
“Probably the most difficult thing that we do as victim advocates is accompany the command officer and go to somebody's house at 2 o'clock in the morning to tell them why their 18-year-old son is not coming home,” said Roetman, a Gaines Township resident.
Roetman's giving spirit was recently acknowledged by the Michigan Sheriffs' Association, which named him the organization's Advocate of the Year.
“I am humbled, I am honored, and I am blessed to receive this award, because there's 576 advocates in this state,” Roetman said. “It's a huge honor to be selected.”
The level of respect from Roetman's colleagues with the victim services unit is remarkable. Seventeen of his fellow volunteers submitted letters to the MSA supporting his nomination for the statewide award.
“In every circumstance, Chuck has the ability to quickly assess, through active listening, the needs of those we are there to support,” advocate Reggie Harris wrote in nominating Roetman. “And, as dynamics change, because each call is fluid in movement, he can quickly reassess. If we don't readily have the necessary resources available to us, Chuck promptly figures out how to provide.”
Another volunteer, Katie Vanderwal, wrote of Roetman's kind heart and compassion.
“He carries sheriff 'deputy' stickers around to make a simple connection with the kids we work with,” Vanderwal wrote. “I remember one call where he put the sticker on a teddy bear for a little boy, 'deputizing' the bear and the boy, and the smile that lit up not only that little boy's face but the face of his grieving parents, as well.
“Chuck has bought pizza for families who haven't had the heart to think about food, worked with funeral homes to strip sheets and care for messes in the rooms where loved ones have passed away, found homes for pets who have been left behind, and sends sympathy cards to the families he works with. He tries to make a personal connection, to understand the individual needs of the family, and to meet them where they are at.”
The work Roetman and other volunteer advocates do for victims helps to free up deputies to tend to tasks of investigating accidents or crimes.
“We see ourselves as the kinder, gentler side of law enforcement, especially with everything that's going on today with law enforcement,” he said. “We are not there to interrogate (people), we are not there on a fact-finding mission. We go into each situation with no agenda.”
Roetman, 71, said victim services volunteers are on call for 12-hour shifts, 6 a.m. to 6 p.m. for the day shift and 6 p.m. and 6 a.m. for the night shift. They monitor the county's 911 dispatch system to know when they need to go on a call.
“The officers that are present [at the scene] will ascertain from what is going on with a situation whether victim advocates should be called,” Roetman said. “We automatically get called on any death that is other than natural.”
The Kent County victim services unit has about 20 active volunteers. Volunteers go in pairs on a call. For the last five years, Roetman's partner has been Jamie Richter Roetman, whom he married earlier this year. She said she admires and appreciates her husband’s ability to immediately assess a situation and put together a plan to deal with it.
“He has an uncanny ability to read others and to give them the support that is needed, whether that means spending hours with the individual or giving them the space and time that they need to process the news,” she wrote in her nomination letter. “There is no doubt in my mind that when we leave the victim, we have built a support network around them.”
Some of the toughest calls for Roetman involve children. In those situations, he and other volunteers offer stuffed teddy bears to provide comfort to kids.
“When we go to a situation and, if there's small children, siblings or grandchildren, all the advocates carry a bag, and we have those bears [in the bag],” he said.
The teddy bears were purchased with memorial contributions to the victim services unit that were made after Roetman's first wife, Marian, died in April 2019. An endowment fund was set up using those contributions, which will be enough to purchase bears for the next five years, Chuck Roetman said.
He owns Priority Transportation, a specialized transportation services company in Grand Rapids that transports donated organs to local hospitals so they can be transplanted into people who need them. He was an Army medic during the Vietnam War in the early 1970s. His son, Alan, retired as a lieutenant with the sheriff's department in June after 28 1/2 years of service.
Roetman is quick to credit the leadership of the sheriff's department for its support of the victim services unit, most notably current Sheriff Michele LaJoye-Young and her predecessor, Sheriff Larry Stelma.
“Our current sheriff and our previous sheriff have a heart for the victim advocate program, and they're committed to doing what we need to do to keep the program going,” he said.
Roetman said he has no plans to leave the victim services unit anytime soon.
“For my age, I'm in good health,” he said.
More information on the victim services unit and how to become a volunteer can be found online at accesskent.com/Sheriff/victim_services.htm.